Total quality management in research institutes in Greece
Μεταπτυχιακή διπλωματική εργασία
Συγγραφέας
Τζοάννου, Μαρία - Κωνσταντίνα
Ημερομηνία
2012Θεματική επικεφαλίδα
Διοίκηση ολικής ποιότηταςΛέξεις κλειδιά
Quality tools and techniques ; Characteristics of organizationΠερίληψη
The purpose of this study was to determine the extent to which total quality
management is being used in research institutes in Greece via: (1) 10
common quality tools and techniques and (2) specific characteristics of the
organization, that are specified in the Total Quality Management Assessment
Inventory by Sashkin and Kiser (1992). The majority of research institutes in
Greece are public or Non Profit Private Legal Entities (“NPID” under Greek
Law), supervised by the Greek government through the Ministry of Education,
Lifelong Learning and Religious Affairs (since 2009).
The research questions examined in this study were as follows:
1. What is the extent to which 10 common quality tools and techniques of total
quality management are being used in research institutes in Greece?
2. What is the extent to which 39 characteristics (practices, policies,
procedures) of total quality management are being applied in research
institutes in Greece?
The survey instrument used to measure the extent to which total quality
management is being used in research institutes in Greece was the Total
Quality Management Assessment Inventory by Sashkin and Kiser (1992).
The findings of this study were as follows:
1. Greek research institutes use specific and structured quality improvement
techniques, receive training in the importance of quality, participate in quality
circles and receive training in statistical process control, to a slight extent.
2. Two policies that are applied completely in Greek research Institutions are
firstly that there is no downsizing or staff reductions, unless there is retirement
or normal turnover in the horizon and secondly, that people feel secure in their
jobs as it is unusual for anyone to be fired without a very clear cause.
3. What applies mostly in the organization is that there is coordination
achieved through cooperation and collaboration between individuals and among teams as well, and that managers keep their word when they agree to
do something
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69 σελ.Σχολή
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